Getting App Reviews in the App Marketplace (BETA)
Last updated: April 10, 2025
Reviews are an important part of marketing your app on HubSpot’s App Marketplace. Customers are more likely to consider and choose an integration when they’re able to read about other customers’ experiences. Make sure you check out HubSpot’s Review Guidelines before recruiting any reviews from your customers.
Where can my customers leave a review?
Navigate to “Ratings & Reviews” in your developer account [INSERT LINK TO INSTRUCTIONS FOR DEVELOPER ACCOUNT]. Click “Copy review link.” Use the copied link in CTAs or email campaigns and ask customers to leave reviews.
HubSpot will also send users an automated email encouraging them to leave a review 15-45 days after they’ve installed your integration.
Who can leave a review?
Customers who are logged into an account with your app installed will be able to leave you a review. Each user can only review your app once, and we’ve capped each account at a max of three reviews per app.
How will I know when I get new reviews?
You and your team can sign up to get email notifications about new reviews. Change your notifications settings by clicking “Edit Notifications” in the “Ratings & Reviews” section of your developer account.
What do reviews look like for users?
There are three sections for users to complete when filling out a review.
- Overall and feature-specific ratings
- Open-text responses
- Company information
Can users edit their reviews?
Not right now. Reviews and replies are both locked once they’re submitted. However, we know that people often want to edit or update reviews, so this may change in the future.
Where can I see the customers who have already left a review?
To protect customer privacy, we won’t be sharing this information.