Smart fields are hidden if a user has already provided information for the field.
- Navigate to Contacts > Forms.
- Select the form you want to edit.
- Click the icon that has two boxes and two arrows - Doing so will make the field smart. Please note that if the icon is already blue, the field was already marked as smart.
User-added image
If your form has multiple columns, you must make the entire row of fields smart rather than the individual field itself.