Export contact data

If a contact inquires about the personal data your business stores, or you want to export all information about one specific contact, you can export data from a contact record in HubSpot. When you complete a contact data export, you'll receive a file with the default contact properties and their historical values. You can also choose to include custom contact properties and historical values, as well as contact associations and activities.

This article outlines how to export all data from an individual contact record. If you want to export multiple records, other objects, or filter which properties are exported, learn how to export records.

Understand contact personal data requests

According to the General Data Protection Regulation (GDPR) and other data privacy laws, contacts in your account have the right to request their personal data held by your business. Typically, these requests should be attended to within 30 days. The right to a data download or export is not absolute and can depend on the context of the request, so it doesn't always apply.

If you've received a data privacy request from a contact to export their contact data, you can export their data directly from the Data Request Manager. If a contact requests you delete their data, learn how to permanently delete the contact and send proof of deletion.

Necessary disclosure: contact data exports display information about a contact and includes personal data. Due to its sensitive nature, the export file should only be shared with contacts for its intended purpose.

Export contact data

Users must have Super Admin or CRM export permissions to export a contact's data. You can export contact data directly on a contact record, or if you've received a data privacy request from a contact to export their contact data, you can export their data directly from the Data Request Manager.

To complete a contact data export from a contact record:

• Click the name of the contact for which you want to export data.
• In the top left, click the Actions dropdown menu, then select Export contact data.
• By default, all current and historical default property data will be exported. In the dialog box, you can choose to export additional data:
  • To export custom contact properties and their historical values, select the Custom contact properties and history checkbox.
  • To export all activities associated with the contact (e.g., emails, notes), select the Contact activities checkbox.
  • To export association data, including the contact's associated records, select the Associations checkbox.

• Click Export.
• You'll receive an email with a link to download the export file. This will be sent to your email that receives HubSpot system and notification emails.
• In your inbox, open the email, then click Download. If you chose to export custom contact properties and history, activities, or associations, separate files for each will be downloaded in addition to the HubSpot default properties file.

In the files, values may be redacted if they contain information that's sensitive in nature or if the data is stored somewhere other than the contact's record (e.g., synced from an associated record). If the contact requests you delete their data, you can permanently delete the contact and send proof of deletion.